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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tyleia Craig

March 6, 2026

5  out of  5
rating by Tyleia Craig
"Natalie is wonderful and always a quick phone call away to get everything taken care of!"
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Bonnie Travis

December 3, 2025

5  out of  5
rating by Bonnie Travis
"My recent experience with the office of Insurance Agent Natalie Cain prompted me to leave a review here. I currently have Renters Insurance, Auto insurance and Life Insurance through State Farm. I have had Auto Insurance with State Farm since I became a driver responsible for my own insurance! Many have encouraged me to “shop around”, but I can’t bring myself to do so while I have always had and still do have such incredible customer service! From the few claims that I have had over the years, to a simple request to provide Property Management with proof of Liability Coverage. As long as I am being served this well, I will keep State Farm…than you very much!"
We responded:
"Thank you Bonnie. We appreciate your business."
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Travasa Holloway

August 11, 2025

5  out of  5
rating by Travasa Holloway
"Natalie Cain is absolutely amazing! She truly goes above and beyond for her clients, and I’m so grateful to have her as my State Farm agent. Highly recommend!"
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Brittany B

October 5, 2024

1  out of  5
rating by Brittany B
"WARNING. DO NOT USE NATALIE CAIN!!. This lady is RUDE, UNTRAINED, and MEAN! Never in my life have I dealt with someone so unprofessional. I’ve always heard terrible things about State Farm agents in Huntsville, but this lady put its it over the top. When trying to resolve an issue, it took her over a week to respond to my email and phone call. I had no car insurance for 6 days and had to park my car because I could not get in touch with her. When I finally did hear back from Natalie, she was mean as hell and acted like the whole thing was my fault. She was extremely unsympathetic for what I just went through and that I’d been trying to contact her for over a week. I ended up submitting a complaint to state farm and dropping them completely. You are better off getting cheaper insurance from elsewhere."
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Vickie Spurlin

November 16, 2023

5  out of  5
rating by Vickie Spurlin
"Natalie is a wonderful agent as are her staff"
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VAN WATKINS

September 12, 2023

5  out of  5
rating by VAN WATKINS
"Great Agent & phenomenal service!!"
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Christopher Wyatt

September 12, 2023

5  out of  5
rating by Christopher Wyatt
"I really cannot say enough about the staff here - we have had Natalie Cain and crew for many years - they are personable, knowledgeable, and helpful. I work in the hospitality industry, and it always makes me smile to see people hustle and rock it out in other industries - people who enjoy taking care of other people. Although you only talk to your insurance agent when you have a problem, they are very quick to get to the solution. Greg has been particularly helpful, but these folks all do a great job."
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Victoria Moore

March 18, 2023

5  out of  5
rating by Victoria Moore
"Natalie Cain is the best insurance agent hands down. Her team has always went above and beyond to service our insurance needs. Recently we had a storm claim on our house and Natalie took time to walk us through the claims process helping get things filed and making sure our claim was paid appropriately! I give 5 stars and recommend purchasing every product from Auto, Home, Life, Umbrella and the others in between! Thank Natalie Cain for being the best in town!!!"
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Liz Mulhearn

February 1, 2023

5  out of  5
rating by Liz Mulhearn
"Staff are incredibly prompt, kind, and helpful!"
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claire blasingame

December 17, 2022

5  out of  5
rating by claire blasingame
"Natalie Cain is the best agent ever!"
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Sue MARTHA

December 8, 2022

5  out of  5
rating by Sue MARTHA
"State Farm is where I've had insurance for a very long time. Prices are good especially with recently discovering a discount for safe driving with activating a device. Put it in your car & it tracks the way you drive. I like that it is good idea!"
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Gabe Dixon

November 10, 2022

5  out of  5
rating by Gabe Dixon
"Natalie and her office are like a genie in a bottle! So thankful for the amazing service! BEST agent in Huntsville!"
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M Click

November 9, 2022

5  out of  5
rating by M Click
"Natalie and her office have always gone the extra mile . I needed help on a new driver and she help ease my mind on the transition of a 16 yr old driver in my household ."
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Alabama Yooper

November 9, 2022

5  out of  5
rating by Alabama Yooper
"Natalie and her team are always willing to go the extra mile and take care of anything you may need. Highly recommend!!!"
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Russ Woodall

May 24, 2022

5  out of  5
rating by Russ Woodall
"Natalie has been amazing at taking the time to explain in plain English all my needs and how to work within my budget."
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James Robertson

October 25, 2021

1  out of  5
rating by James Robertson
"The staff is poorly trained or doesn’t care about the quality of care given to paying customers. Natalie is a poor excuse for a agent, while discussing this issue she just hung up. I have had her as an agent since she took over for cliff brooks, during this time I have needed her assistance three times and just hit a brick wall. I will be transferring my policies to another agent. I would think twice about this agent. Feel free to email me and I will give full disclosure on what has happened. James R."
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Byron Baldwin

July 21, 2021

5  out of  5
rating by Byron Baldwin
"Sarah was amazing! She was extremely professional and communicated with me in a timely manner! She had me an auto quote and policy within two hours. What really meant a lot to me is that she followed up to make sure I didn't have any questions or concerns. She made me feel valuable as a customer. I will definitely be giving her and Natalie more of my business! Great job Sarah!"
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Leigh Daniel Family Law

March 24, 2021

5  out of  5
rating by Leigh Daniel Family Law
"I've been working with Natalie for many years. She's been responsive with all of my insurance needs. Her office has jumped in and helped with all of my property and vehicles."
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Debra Straniero

October 27, 2020

5  out of  5
rating by Debra Straniero
"The office staff is very professional and responsive. I appreciate the help!!"
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Isabelle Chaverst

May 14, 2020

5  out of  5
rating by Isabelle Chaverst
"Just because I do"
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francie w

October 28, 2019

1  out of  5
rating by francie w
"Hate State farm insurance because of spokesman Aaron Rogers. Will never buy."
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Mike Enright

June 27, 2019

5  out of  5
rating by Mike Enright
"I have worked with Natalie for more then 8 years now. I find her to be very responsive and easily accessible. Great agent and very hard working business woman."
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Caleb Hooper

June 27, 2019

5  out of  5
rating by Caleb Hooper
"Natalie has been my State Farm agent for going on 10 years. Time and again she has come through like a Rockstar in times of need but better yet she is always proactively looking out for our insurance needs. Natalie and her team embodies the slogan “like a good neighbor”. If you want a faceless insurance company then go ahead they are a dime a dozen but if you want an agent that cares and knows you by your first name call Natalie."
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April Dickens

June 27, 2019

5  out of  5
rating by April Dickens
"I have been with Natalie's agency for almost 3 years and she has always been kind and caring of any concern that I've ever had. She is easily accessible whether by phone or email. I have recommended her to several people."
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Anna

June 27, 2019

5  out of  5
rating by Anna
"Natalie always makes sure that my family and I are well taken care of in auto, home and life. She is a great agent and I would disregard any negative reviews you see on here."